I would like to say that the service we have received so far from Francis Butson and Associates has been extremely professional. Problems and concerns are dealt with promptly. Nothing is too much trouble, meaning that we do not have to worry about anything. Unfortunate a manager cannot be on site permanently! Thank you for help and guidance.
Val – RMC Director – St Ives
It is very helpful that you keep me informed as to what is happening and how things are progressing. You have sorted out the door entry system. This had been an issue for some years and was something our last managing agent failed to do! It gives me confidence in the service that you provide.
Yvonne – RMC Director – Huntingdon
I was really impressed with how quickly you helped with my query, very friendly and professional.
Cassia – Leaseholder – Cambridge
Thank you for your professional response to our enquiry. The service provided was efficient and the problem was sorted out without any delay.
Sandra – Leaseholder – Cambridge
Please pass on my thanks to Sue for the way she dealt with my query regarding my service charge payment and for sending the information so promptly.
Miss Clarke – Leaseholder – Peterborough
I had been concerned about overgrowing trees on private property behind my home and managed to track down an address for the agent. I wrote a letter but to be honest did not expect much to happen. What a surprise then to receive a lovely reply from Sabrina and a rapid response to my concerns. It is always refreshing to come across top-level service. Thank you to all concerned.
John – Neighbour – Milton, Cambridge
I found the meeting to be led very well in terms of discussion of issues, and everyone was given a fair chance to make their point. It was made clear what the conclusion/action would be after each item. My main issue was getting a light put up in George Lane and this has been dealt with extremely quickly so I am very Impressed with the service.
Julia – Leaseholder – Buckden
Having contacted Sabrina regarding a problem with new tenants incorrectly using the communal waste bins, the situation was dealt with promptly. A subsequent site visit was made to address a few other concerns myself and fellow property owners had, which was all dealt with very efficiently and in a professional manner.
Leaseholder – Newmarket
The move to Francis Butson went very smoothly, thank you! I thought it was going to be horrendous but you made it really easy. I am sure we took up a considerable amount of your time with our individual queries and concerns but you were very patient…… What a pleasure!
Sarah – RMC Director – St Ives